Picture this … you are in line at 7-Eleven and you just want to get your soda or coffee. First you fumble for your phone, get the icon, watch the cashier struggle to scan it because the scanner doesn’t seem to work. But then you have to put the phone away, get out your wallet, pay and either wait for the approval or perhaps get change. It may seem straight forward, but you are likely taking about 3-4 times longer using this app than it would if you just paid for the drink. The people behind you are annoyed and you are feeling embarrassed. The result is likely that you think twice about going back or using the card.
Honestly, I love the concept. Just not the execution. Add payments to this and it is all done in a quick an easy single transaction. I would even rather it was a prepaid amount than to have to fumble all around like this. And trust me, I do it all the time. And I also here “and that is really worth the free drink??”